Emergency Services

24 hours a day, every day of the year.

PREPARED

Your Emergency Boiler Room Service partner

Our service department is available 24/7/365 through a live answering service staffed by real people — not a machine. Give us a call. We’re always ready to answer any questions you might have and do whatever we can to keep your plant online.

CALL A TECHNICIAN NOW

Large boiler with W.C. Rouse truck in foreground

Why Choose Us To Handle Your Boiler Emergencies

If you’re in North or South Carolina and your boiler room malfunctions, choose W. C. Rouse & Son for a qualified team of boiler experts who will get your facility back to operating smoothly as soon (and safely) as possible.

AVAILABLE 24/7/365

You can call any of our numbers at any time of the day — including holidays — and we’ll respond. We feel good knowing our emergency services help keep your building and everyone in it safe.

HUMAN SUPPORT

Whenever you call our numbers, a real person answers the phone. We treat our customers like family, and we believe that times of crisis call for a person who can craft the most effective and expedient response.

Variety of Emergency Boiler Services

We provide emergency repair services, emergency installation of a rental boiler, and emergency parts delivery around the clock in order to limit your facility downtime.

CAPABLE

Our team of service technicians has many years of combined experience, and no other group in the Carolinas is more qualified to handle your emergency boiler repair service calls.

Our Outstanding Emergency Service Work Numbers

Our emergency responses are industry leading in terms of percentage of incidents resolved and lead time. The numbers speak for themselves.

1-2 Hours

Average Time to Arrive On-Site

24/7/365

Availability

Years

Of Combined Technician Experience

Average number of Boiler Emergency Services vists provided per year

How To Get Started On Your Boiler Work

Getting your boiler scheduled for service is a simple process. We’ve broken down each of the steps here so you know exactly what to expect.

Call Us

As soon as you’ve identified the problem, give us a call at 877-927-6873 and we will make sure that one of our friendly employees is available to hear your concerns and guide you through the next steps.

Make a Plan

Together, you and our team will work together to identify what boiler room service or part you will need, gather all the information necessary to place a replacement order, or schedule an onsite visit if more information is needed to complete the service.

Follow Up

Our team will follow up with you via email or phone to confirm the details of your call. In the case of an emergency, they will act immediately to resolve your problem. For non-emergency services, we will confirm when we will be coming to your site and what we need from you prior to arrival.

Site Visit

Our team will arrive on site and assess the status of your boiler room. Once we diagnose the issue, we will begin emergency service and identify replacement parts and equipment (new, used, or rental) needed to keep your business running smoothly.

Service

If needed, we will return after the initial site visit to complete replacement services, set up any rental boiler or new steam room equipment, and ensure that you and your team understand exactly what the problem was and how our solution fits your needs.

Ongoing Availability

Beyond your emergency or maintenance service call, we make ourselves available to you 24/7/365. In the event of another malfunction, we will always be there to keep your boiler room equipment performing optimally.